1. Scope
These terms apply to payment and renewal of paid LEMIO plans supplied by Express Buy OÜ. Using FREE, viewing the plan catalogue or receiving a manual administrative plan assignment does not create a payment obligation.
2. Order and payment processing
Paid orders are created through LEMIO and processed by the payment provider selected during ordering. Before confirmation, the service identifies the selected profile, plan and payable amount. LEMIO records the order reference, payment status and subscription activation data; payment credentials are handled according to the selected provider's operation and applicable privacy information.
3. Prices, VAT and charges
Current monthly gross prices relevant to these terms are:
- FREE: EUR 0;
- Lite: a final customer price of EUR 4.90;
- Standard: a final customer price of EUR 9.90;
- an additional enabled plan: the final monthly customer price displayed in the plan catalogue and during ordering.
LEMIO does not add an undisclosed subscription charge. Any separate payment-provider or currency-conversion charge not imposed by LEMIO is governed by the user's agreement with that provider and must be shown by the provider where required.
4. Payment and activation
Payment is due when the user confirms the paid order. The paid period begins only after LEMIO or the payment provider confirms successful payment. The standard paid period is one calendar month. A pending, failed, cancelled or unpaid order does not activate paid plan access.
5. Manual renewal
Manual renewal is the currently supported default for plan purchases through LEMIO. It creates no instruction for a future automatic charge. The authorized profile manager must purchase the next period separately; a successful purchase of the same active plan extends it by one calendar month from the current expiry.
6. Automatic renewal
Automatic renewal is available only if LEMIO offers a compatible recurring payment method, the order process clearly states that renewal is automatic and the user expressly agrees. The recurring amount and renewal timing must be disclosed before consent. The user may cancel future automatic renewal through an available account control or by contacting LEMIO; cancellation does not normally remove access for the already paid period.
7. Failed or reversed payment
If payment fails, is cancelled or is not confirmed, LEMIO does not activate the new paid period. If a confirmed payment is later reversed, refunded or disputed, LEMIO may update the related order and paid access as permitted by law and the applicable policies. LEMIO will not make repeated undisclosed attempts outside the payment method and consent selected by the user.
8. Changing plans
A user may change an eligible plan using the available plan selection and order process. The new order controls the selected plan and new paid period. The system does not promise automatic proration, balance transfer or refund for unused time unless this is expressly presented during ordering or required by mandatory law.
9. Payment confirmation and history
LEMIO maintains the order record and available payment confirmation or order history. The record may include the selected profile, plan, price, VAT, order identifier, payment status, activation and expiry dates. Users should contact LEMIO if the displayed plan does not correspond to a successfully paid order.
10. Payment for a listing bump
A listing bump is charged as a separate one-time order through LEMIO at a final customer price of EUR 0.50. It is not a subscription payment and creates no renewal instruction. The bump is applied only after payment is successfully confirmed; a pending, failed or cancelled payment does not change the listing's position.
11. Refunds and contact
Cancellation, withdrawal and refund rights are governed by the Cancellation and Refund Policy and mandatory law. Payment questions may be sent to Express Buy OÜ, registry code 12907550, Paasiku 4, Tallinn, Estonia, at info@lemio.ee or raised by phone at +372 58404003.